SmallBizGenius Analysis
Salonsdirect is a popular online supplier for salon and beauty professionals, earning high praise for its fast delivery, extensive product selection, and helpful customer service. While most customers are highly satisfied, some report issues with order accuracy and occasional stock availability.
Category Breakdown
Scores based on analysis of 292 recent reviews
Delivery Speed & Packaging
9.0/10Customers consistently praise Salonsdirect's fast delivery, often mentioning next-day shipping as a major benefit. Many also note that items are well-packaged and arrive in perfect condition, ensuring product integrity.
42 reviews mention thisCustomer Service
8.5/10Reviewers frequently highlight the helpfulness and efficiency of Salonsdirect's customer service team. They appreciate the prompt responses and effective solutions provided when issues arise, such as faulty products or stock inquiries, as demonstrated by Molly's assistance with a faulty spray.
25 reviews mention thisWebsite Experience
8.0/10Many customers find the Salonsdirect website easy to navigate and user-friendly. They appreciate the clear product descriptions, organized layout, and straightforward checkout process, making it simple to find and order the necessary supplies.
20 reviews mention thisProduct Selection & Quality
8.0/10Customers appreciate the wide range of products available on Salonsdirect, making it a convenient one-stop shop for their salon needs. Several reviewers also comment on the high quality of the products they purchase, expressing satisfaction with the performance and durability of the equipment and supplies.
18 reviews mention thisPricing & Value
7.0/10Several reviewers mention the competitive pricing and value offered by Salonsdirect, particularly highlighting VAT-free codes and promotional deals. These offers are seen as beneficial for small business owners looking to save money on their supplies.
10 reviews mention thisOrder Accuracy & Issues
4.0/10Some customers have reported issues with missing items in their orders or receiving damaged products. These incidents can lead to frustration and inconvenience, requiring resolution through customer service.
8 reviews mention thisStock Availability
5.0/10A few reviewers have expressed disappointment with the limited availability of certain products, particularly specific shades of hair color. This can be problematic for salons that rely on consistent access to their preferred brands and colors.
5 reviews mention thisPros & Cons
What Customers Love
"Next day delivery is always a bonus. My go to supplier for all my needs."
"My first time using salons direct and the customer service is top tier! Fast and efficient replies."
"Always so easy using the website! I can find everything I want so quickly which I love and it’s simple and clear to see everything, always an easy checkout and also speedy delivery! Wouldn’t use any o..."
"Great selection of products to choose from. The VAT free codes really help and offer great value and savings to a small business owner."
"Everything is packaged perfectly and is delivered really fast! I’d never order from anywheee else!"
Common Complaints
"I placed an order but then went away on holiday. When I got back, I realised that one of the items was missing from my de..."
"Who ever pack my order should be fired .....the bleach had no lid on it so all the bleach was in the delivery box the hair colour boxes are all ripped .....that doesn't matter as tubes are still good..."
"I’ve consistently relied on Salons Direct as my first choice for hair colour and professional supplies. However, I’ve been a bit disappointed recently with the availability of Redken shades. Certain c..."
"The last couple of deliveries ive had there has been no house number printed therefore ive missed deliveries. Highly inconvenient even though my house number is on my account."
"I have trade and bought a lot of stuff here but they are cheating and lies with the customers because they do %5 discounts and advertise that VAT free for order over £75 or £100 when checking the disc..."
Common Questions About Salonsdirect
Answers derived from customer review patterns
Is Salonsdirect legit and trustworthy?
Yes, Salonsdirect appears to be a legitimate and trustworthy supplier for salon and beauty professionals. The vast majority of reviews are positive, praising the company's reliable service, fast delivery, and quality products. While some customers have reported occasional issues with order accuracy or stock availability, these seem to be isolated incidents rather than systemic problems. The company's responsive customer service also helps to resolve any issues that may arise, further solidifying its reputation as a trustworthy supplier.
Based on 45 reviewsDoes Salonsdirect have good customer service?
Yes, Salonsdirect is frequently praised for its excellent customer service. Reviewers consistently highlight the helpfulness, efficiency, and responsiveness of the customer service team. Customers appreciate the prompt replies and effective solutions provided when they encounter issues, such as faulty products or missing items. The positive feedback suggests that Salonsdirect prioritizes customer satisfaction and strives to resolve any problems in a timely and professional manner.
Based on 25 reviewsIs Salonsdirect worth it for small business owners?
For most small business owners in the beauty industry, Salonsdirect appears to be a worthwhile supplier. The company offers a wide selection of products, competitive pricing, and fast delivery, making it a convenient and cost-effective option for stocking up on essential supplies. The positive reviews suggest that Salonsdirect is a reliable and trustworthy partner for small businesses, helping them to streamline their operations and focus on serving their clients. However, businesses should be aware of the potential for occasional order inaccuracies or stock limitations.
Based on 30 reviewsWhat is Salonsdirect's delivery like?
Salonsdirect's delivery service is a major highlight for many customers. Numerous reviewers praise the company's fast and reliable delivery, with many mentioning next-day shipping as a significant advantage. The products are also generally well-packaged, ensuring they arrive in good condition. While occasional issues with missing items or damaged packaging have been reported, these appear to be relatively infrequent and are typically resolved by customer service.
Based on 42 reviewsLooking for Something Different?
Compare Salonsdirect against 3 similar beauty & salon options.
View Alternatives